At Genera Edu, we understand that your privacy matters. This policy explains how we collect, use, and protect your information when you use our AI-powered educational platform. We're committed to being transparent about our practices and keeping your data secure.
To provide you with the best possible learning experience, we collect certain information when you use Genera Edu: Account Information: When you create an account, we collect basic details like your name, email address, username, password, and phone number. This helps us set up your personalized learning environment and keep your account secure. Learning Activity Data: We collect information about how you interact with our platform, including your activity logs, assignments you submit, questions you ask our AI tutor, and your progress through coursework. This data helps us understand how you learn and allows our AI to provide better, more personalized educational support. Technical Information: Like most digital platforms, we automatically collect certain technical data to keep things running smoothly. This includes your device type, operating system, IP address, and information from cookies or similar tracking technologies. We use this data to improve performance, troubleshoot issues, and ensure the platform works well across different devices.
Your phone number serves an important security function. We collect it solely for account verification, authentication, and to send you essential service-related communications. Here's what you should know about how we handle your phone number: We take your privacy seriously—we will never share your mobile contact information with third parties or affiliates for marketing or promotional purposes. In some cases, we may share information with trusted subcontractors who help us provide support services, such as customer service representatives who assist with account issues. All text messaging originator opt-in data and consent information is kept strictly confidential and will not be shared with any third parties under any circumstances. We use your phone number only to: Verify your identity when you create or access your account, Send security or verification codes to protect your account, Deliver important service-related notifications, such as system updates or security alerts, Provide customer support when you need assistance.
Everything we collect serves a specific purpose related to providing and improving your educational experience: Delivering Our Services: We use your information to power our AI tutoring system, manage your account, track your progress, and provide the core functionality of our platform. Improving Education: We analyze usage patterns and learning data to enhance our AI's teaching capabilities and develop better educational features. We also create anonymized, aggregated data reports that may be shared with other educational institutions. This collaborative approach helps improve educational outcomes across the broader edtech community—but rest assured, this data contains no personally identifiable information. Keeping You Informed: We use your contact information to send important communications about your account, platform updates, security matters, and customer support. Ensuring Security and Compliance: We monitor platform activity to protect against security threats and ensure we meet our legal obligations. What we don't do: We do not use your information for marketing or advertising purposes. Your educational data is for education, not commercialization.
Protecting your information is a top priority. We employ industry-standard security measures to safeguard all personal and usage data against unauthorized access, disclosure, or loss. We retain your data only as long as necessary to provide our services or as required by law. If you close your account, we'll delete or anonymize your personal information within a reasonable timeframe, except where we're legally required to maintain certain records.
You have rights regarding your personal information, and we're here to help you exercise them. If you have questions about how we handle your data, want to review what information we've collected, or have concerns about phone verification or messaging practices, we encourage you reach out. Contact our privacy team at: privacy@generaedu.com. We'll respond to your inquiries promptly.